Return & Refund Policy

At Brightside Lighting, we want you to be happy with your purchase. We understand that sometimes an item may not be the right fit for your space. Please review the following return and refund terms before making a purchase.

Return Eligibility

Eligible items may be returned within 30 days of delivery.

To be eligible for a change-of-mind return, the item must be:

• In its original condition
• Uninstalled and unused
• Free from damage or modification
• Returned with all original parts, hardware, accessories, manuals, and packaging

Items that have been installed, altered, modified, damaged after delivery, or returned with missing components may not be eligible for return or may be subject to additional deductions.

Please contact Brightside Lighting before sending any item back. Returns sent without prior authorization may not be accepted.

Change-of-Mind Returns

If you decide that an item is not right for your space, you may request a return within the eligible return period.

Customers are responsible for return shipping costs for change-of-mind returns.

Once an eligible return is received and inspected, you may choose one of the following refund options:

Store Credit

If you choose store credit, no restocking fee will apply.

Store credit will be issued after the returned item has been received and inspected.

Refund to Original Payment Method

If you choose a refund to your original payment method, a 15% restocking fee will be deducted from the refund.

Refunds will be processed after the returned item has been received and inspected.

Original Shipping Costs

Original shipping costs are non-refundable.

For orders that received free shipping, the actual outbound shipping cost incurred by Brightside Lighting to deliver the item will be deducted from the refund in the event of a change-of-mind return.

This deduction does not apply when the return is due to a verified defective product, shipping damage, an incorrect item, or an error by Brightside Lighting.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact Brightside Lighting within 48 hours of delivery and provide your order information along with photographs showing the issue and, when applicable, the packaging.

Please do not return the item before contacting us.

Depending on the nature of the issue, Brightside Lighting may offer an appropriate resolution, which may include:

• Replacement parts or components
• A replacement product
• A refund
• Another appropriate resolution

Brightside Lighting will determine whether the original item needs to be returned.

If we require the item to be returned because it is damaged, defective, incorrect, or was sent due to our error, Brightside Lighting will provide a prepaid return shipping label and no restocking fee will apply.

In some cases, we may determine that returning the item is unnecessary. If so, we will provide instructions regarding the item.

Replacement Parts

For certain issues, replacing an individual component may provide the quickest and most practical resolution.

When appropriate, Brightside Lighting may provide replacement glass, shades, hardware, electrical components, or other replacement parts rather than requiring the entire fixture to be returned.

Return Condition & Inspection

All returned items are inspected upon receipt.

If an item is returned damaged, installed, used, altered, improperly packaged, or with missing parts or accessories, Brightside Lighting reserves the right to reduce the refund to account for the loss in value or, when appropriate, decline the return.

Customers are responsible for securely packaging change-of-mind returns to prevent damage during return transit. We strongly recommend retaining the original packaging until you are satisfied with your purchase.

Return Shipping

For change-of-mind returns, customers are responsible for arranging and paying for return shipping.

We recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been processed.

Brightside Lighting is not responsible for change-of-mind returns that are lost or damaged while being shipped back to us due to inadequate packaging or carrier handling.

For approved damaged, defective, or incorrect-item returns where Brightside Lighting requires the product back, we will provide return shipping instructions and a prepaid shipping label.

Refund Processing

Once your return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method, less any applicable restocking fee and non-refundable shipping costs.

Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make every effort to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, it can no longer be canceled and will be subject to our standard return policy.

Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Items that have been installed or used
• Items that have been modified or altered
• Items damaged after delivery
• Items missing original parts or components
• Final-sale items, when clearly identified as final sale at the time of purchase

This does not limit your rights regarding items that arrive damaged, defective, or incorrect.

How to Start a Return

To request a return, please contact Brightside Lighting through our customer service contact information and include:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs if the item is damaged, defective, or incorrect

Please wait for return authorization and instructions before shipping your item.

Questions

If you have questions about a return, refund, damaged item, or replacement part, please contact Brightside Lighting before sending the product back. We are happy to help determine the most appropriate resolution.

Customer Support Email: