Shipping & Delivery

How much is shipping?

We offer free shipping on all lighting orders within the contiguous United States.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations.

When will my order ship?

In-stock items typically ship within 2–3 business days after your order is placed.

Once your order ships, you will receive tracking information so you can follow its delivery.

How are large or heavy lighting fixtures delivered?

Most orders ship by standard ground service. Larger or heavier fixtures may ship by freight depending on their size and weight.

For freight deliveries, the carrier may contact you to arrange a delivery window. Freight delivery is curbside only, and an adult may be required to be present to accept and sign for the shipment.

What should I do if my order arrives damaged?

Please inspect your order promptly upon delivery.

If your item arrives damaged, please contact Brightside Lighting within 48 hours of delivery and include your order number and photos of the item and packaging.

Please do not return the item before contacting us.

Depending on the issue, we may provide replacement parts, replace the product, issue a refund, or offer another appropriate solution. If we require the damaged item to be returned, Brightside Lighting will provide a prepaid return shipping label.

In some cases, we may determine that returning the damaged item is unnecessary.

What is your return policy?

Can I return an item if I change my mind?

Yes. Eligible items may be returned within 30 days of delivery.

Change-of-mind returns must be uninstalled, unused, in their original condition, and returned with all original parts, hardware, accessories, and packaging.

Please contact Brightside Lighting before sending an item back so we can provide return instructions.

Who pays for return shipping?

For change-of-mind returns, customers are responsible for return shipping costs.

If an approved return is due to a damaged or defective product, an incorrect item, or an error by Brightside Lighting, we will cover the applicable return shipping cost when a return is required.

Are there any return fees?

For change-of-mind returns, we offer two refund options:

Store Credit
No restocking fee applies.

Refund to Original Payment Method
A 15% restocking fee will be deducted from your refund.

Original shipping costs are non-refundable. For orders that received free shipping, the actual outbound shipping cost incurred by Brightside Lighting will be deducted from the refund.

These fees do not apply to verified damaged, defective, or incorrect items.

What if my item is defective?

Please contact us before returning the product and provide your order information along with photos or other details showing the issue.

Depending on the situation, we may provide a replacement part, replacement product, refund, or another appropriate solution.

If we require the defective item to be returned, Brightside Lighting will provide a prepaid return shipping label, and no restocking fee will apply. In some cases, we may determine that the item does not need to be returned.

Can installed lighting be returned?

Change-of-mind returns must be uninstalled and unused.

If you experience a potential defect after installation, please contact us so we can review the issue and determine the appropriate solution.

Do your lighting fixtures include a warranty?

Yes.

• Standard fixtures include a 1-Year Limited Manufacturer's Warranty.
  
• Integrated LED fixtures include a 3-Year Limited Warranty.
  

Our warranty covers manufacturing defects in materials and workmanship under normal residential use.

The warranty does not cover:

• Improper installation
  
• Misuse or abuse
  
• Accidental damage
  
• Normal wear and tear
  
• Damage caused by incorrect bulbs, dimmers, or electrical systems
  

Are bulbs included?

Unless specifically stated on the product page, bulbs are not included.

This allows you to choose the bulb brightness and color temperature that best suits your space.

Are your lights dimmable?

Yes. Our lighting fixtures are dimmable when used with compatible dimmable bulbs and a compatible dimmer switch.

Can your pendants and chandeliers be installed on a sloped ceiling?

Yes. Our chain-suspended pendants and chandeliers are designed to accommodate sloped-ceiling installation.

Flush-mount fixtures are intended for installation directly against a suitable ceiling surface.

Do you recommend professional installation?

Yes. Hardwired lighting fixtures should be installed by a qualified electrician and in accordance with applicable electrical codes and installation requirements.

Always follow the installation instructions provided with your fixture.

What ceiling height do you recommend for pendants and chandeliers?

The ideal hanging height depends on the fixture, room, and application.

As a general guideline, fixtures installed above dining tables or kitchen islands are commonly positioned approximately 30–36 inches above the surface.

For fixtures installed in open areas, allow adequate clearance below the fixture based on your ceiling height and room layout.

Can the hanging height be adjusted?

Many of our pendants and chandeliers feature adjustable chains, rods, or suspension components.

Please refer to the individual product page for fixture-specific dimensions and maximum hanging heights.

Can I order replacement parts?

Yes. Replacement parts may be available for many Brightside Lighting fixtures.

If you need replacement glass, shades, hardware, or other components, please contact us with your product name and order number, if available, and we'll help determine what is available.

How should I clean my lighting fixture?

Care instructions vary by material and finish.

In general, dust fixtures regularly with a soft, dry cloth and avoid abrasive cleaners, harsh chemicals, or solvents that could damage the finish.

Please refer to the Care & Maintenance section on the individual product page for specific instructions.