When will my order ship?

In-stock items typically ship within 1–2 business days after your order is placed. Most orders arrive within approximately 4–8 business days after the order is placed. You'll receive a shipping confirmation email with tracking information when available.

 How much is shipping? 

We offer free standard shipping on orders of $99 or more within the contiguous United States. A flat $8 standard shipping fee applies to orders under $99.

Where do you ship?

We currently ship to the contiguous United States (the 48 mainland states). At this time, we do  not ship to:

• Alaska 
• Hawaii
• Puerto Rico 
• Guam 
• U.S. Virgin Islands 
• APO/FPO addresses
• International destinations

How are large lighting fixtures delivered?

Most orders are shipped via UPS or FedEx. If your order requires a specialized freight carrier due to its size or weight, we'll contact you before shipment with complete delivery instructions and scheduling information. Some freight deliveries may require an adult signature and are typically delivered curbside.

What if my order arrives damaged?

Please inspect your shipment promptly upon delivery. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@brightsidelightingco.com.

Please include your order number and clear photographs of the product and packaging, where applicable.

We'll review the issue and provide an appropriate resolution, which may include replacement parts, a replacement product, or a refund. If we require the product to be returned, we'll provide a prepaid return shipping label.

Reporting an issue after seven days does not affect any rights or remedies available under applicable law.

What is your return policy?

We accept returns within 30 days of delivery.

To qualify for a return:

• The product must be unused, uninstalled, and unwired.
  
• All original packaging, hardware, and accessories must be included.
  
• The fixture must be returned in its original packaging.
  

Items clearly marked as final sale at the time of purchase are not eligible for change-of-mind returns.

Are there any return fees?

We offer two refund options for eligible change-of-mind returns.

Store Credit

• Receive credit for the full purchase price.
• No restocking fee.
• No original outbound shipping deduction.
• Customer pays return shipping.

Refund to Original Payment Method

• A 5% restocking fee applies.
• Actual original outbound shipping costs are deducted, including when the order qualified for free shipping.
• Customer pays return shipping.

For damaged, defective, or incorrect items, no restocking fee or shipping deduction applies. If we require the item to be returned, we'll provide a prepaid shipping label.

Do your lighting fixtures include a warranty?

Yes. All Brightside Lighting fixtures include a 1-Year Limited Warranty covering manufacturing defects in materials and workmanship under normal residential use.

The warranty does not cover:

• Improper installation
• Misuse or abuse
• Accidental damage
• Normal wear and tear
• Damage caused by incompatible bulbs, dimmers, or electrical systems

How are warranty claims handled?

If your fixture develops a manufacturing defect within one year of delivery, please contact Brightside Lighting with your order number, a description of the issue, and supporting photographs.

For approved warranty claims, Brightside Lighting will provide replacement parts, repair or replace the affected fixture, or issue a refund when appropriate, at no additional cost. We will cover shipping costs associated with approved warranty remedies.

Installation and Labor Costs

Our limited warranty does not cover electrician fees, installation, removal, reinstallation, or other labor costs associated with repairing or replacing a fixture, except where required by applicable law.

This warranty does not limit your rights under applicable consumer-protection laws.

Can I install the fixture myself?

For safety, we strongly recommend installation by a licensed electrician.

Professional installation helps ensure:

• Safe operation
• Compliance with local electrical codes
• Proper fixture performance

If your installer needs additional technical specifications, our customer support team is happy to assist.

Are your lighting fixtures UL or ETL certified?

Our lighting fixtures are manufactured using UL or ETL certified electrical components, including lamp sockets, wiring, and plugs where applicable. However, the complete assembled fixtures are not UL or ETL Listed.

Before purchasing, please consult a licensed electrician or your local building authority to confirm whether the fixture can be approved for installation under applicable electrical codes.

Can your pendant lights and chandeliers be installed on sloped ceilings?

Yes.

All of our pendant lights and chandeliers are compatible with sloped and vaulted ceilings when installed according to the included instructions.

If you're unsure whether a fixture is suitable for your space, please contact us before ordering.

Are your lighting fixtures dimmable?

Yes.

All of our fixtures are dimmable when used with:

• Compatible dimmable light bulbs
• A compatible dimmer switch

Because dimmer compatibility varies by manufacturer, we recommend using high-quality dimmable bulbs and dimmers for the best performance.

Can I order replacement parts?

Yes.

Replacement parts are available for many of our fixtures, including:

• Glass shades
  
• Other service parts (subject to availability)
  

Please contact our customer support team with your model number, and we'll help you locate the correct replacement part.

How should I clean my lighting fixture?

Care instructions vary by material and finish.

In general, dust fixtures regularly with a soft, dry cloth and avoid abrasive cleaners, harsh chemicals, or solvents that could damage the finish.

Please refer to the Care & Maintenance section on the individual product page for specific instructions.